This as-told-to essay is based on a conversation with Scott Kirby, the 59-year-old CEO of United Airlines, who is based in Dallas. The following has been edited for length and clarity.
I went to the Air Force Academy, but I realized I couldn’t be a fighter pilot because I had an inner-ear issue that kept me from flying level with my eyes closed. Instead, I worked at the Pentagon and earned my graduate degree in operations research.
I wanted to do something in math, but I didn’t want to live in a big city — I’m a country boy — so I moved back to Texas and joined a technology subsidiary of American Airlines. I later moved to America West…
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