Shopify’s chief operating officer has one word to describe employees that will thrive in the AI era: “X-shaped.”
On an episode of the “Rapid Response” podcast released on Wednesday, Jess Hertz said that Shopify previously embraced the idea of a “T-shaped person” — someone with broad capabilities but deep expertise in one area. AI is changing that model.
“What I think we’re starting to see is AI is really pushing towards what I’m calling X-shaped people,” Hertz said. “You have different vectors of expertise, and you’re really moving away from just the expectation that you have to have depth in this one area.”
She said these employees have…
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