This as-told-to essay is based on a conversation with Brandon Pedersen, a 41-year-old senior principal engineer at GoTo, based in the Salt Lake City area. The following has been edited for length and clarity.

As a senior principal engineer at GoTo, where I started working in 2013, I’m the technical lead of an AI enablement team responsible for maintaining AI platforms, creating new tools that help people do their jobs, and providing training and consulting support across the company.

On any given day, I could be helping train a team to write better AI prompts or automating parts of their workflow through an AI skill or a custom-built…

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