Throughout my six years working on cruise ships — first in guest services, then in onboard entertainment — I came across many different types of guests.
Some made my job easier by calmly communicating their needs and respecting the crew’s boundaries, but others did not. I’ve seen passengers ask for exceptions to ship-wide rules and raise their voices at minor inconveniences. Through it all, the crew must remain polite and professional.
Here are the things I wish more cruisers knew about crew members before boarding ships.
Responding to inconveniences with kindness instead of aggression will probably get you further
Things don’t always go…
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