Citigroup has taken a bottom-up approach to embedding AI throughout the business, with 4,000 employees trained as something of AI stewards.
The firm’s AI tools are now available to 182,000 employees in 84 countries, and CEO Jane Fraser said on a fourth-quarter earnings call in January that adoption of the proprietary tools is above 70%. Fraser said during third-quarter earnings that generative AI tools have saved 100,000 developer hours a week with automated code reviews — “a very meaningful productivity uplift.”
The bank launched the pilot of agentic AI for 5,000 colleagues in September.
“It allows complex, multi-step tasks to be completed with a single prompt, and the early results are very promising, and we’ll expand access to this in the months ahead,” said Fraser. “Finally, we have launched a firm-wide effort to systematically embed AI in our processes end-to-end.”
She also highlighted several tools to help its wealth management advisors. Citi hired an AI leader from Morgan Stanley last year to help revamp its wealth technology.
Like JPMorgan, Citi is also telling employees to use AI for performance reviews, Fraser recently told Bloomberg in an interview.
In June 2025, the bank doubled down on its AI ambitions with new leadership at the helm of its tech transformation.
One of Citi’s top tech executives, Shadman Zafar, outlined the bank’s four-phased AI strategy to Business Insider and how it will “change how we work for decades to come.”
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